Delivery Policy
How and when 365Agent delivers digital products and services (the “shipping” policy required by dLocal Go for digital goods).
1. Delivery nature
We do not ship physical goods. Delivery means providing access, configuration, documentation, usage credits, cloud environment and/or remote support as contracted.
After payment confirmation, access or operational contact is sent to the registration email. Order history is available at /dashboard.
2. General timelines
After payment confirmation by dLocal Go, initial onboarding occurs within 2 business days.
Standard WhatsApp / Meta Cloud and AI plan activation occurs within 5 business days after we receive required client information.
3. Specific products
365AgenteCRM, WhatsApp packs and email packs: access/credits within 2 business days after payment confirmation, by email.
Custom cloud and VibeCode: timeline agreed in writing after discovery.
Expert Consultant: remote consultant contact within 2 business days after payment confirmation to schedule and deliver contracted hours.
4. Client dependencies
Timelines may extend if Meta Business credentials, template approvals, DNS or other client-side items are missing.
5. Proof of delivery
Delivery is evidenced by email with access details, environment links, meeting notes, /dashboard records or client acceptance. Questions: contato@365agent.cloud.