Refund Policy

This policy applies to all purchases on 365agent.cloud from TI3 Tecnologia e Servicos LTDA (tax ID 69.746.724/0001-85), including CRM, message packs, email, cloud, AI agents, VibeCode and Expert Consultant.

Requests must be emailed to contato@365agent.cloud with name, purchase email, order reference and reason.

You may request cancellation/refund within 7 calendar days after payment confirmation if the service has not been fully delivered or activated.

After full access activation, refunds are reviewed case by case when there is a failure attributable to 365Agent.

If custom work has already started with your approval, we may retain a proportional amount for work performed.

Monthly subscriptions (e.g. 365AgenteCRM, AI models) and message/email packs already consumed are not refundable for the used portion; unused portions may be reviewed within section 2.

For Expert Consultant (hourly billing), after payment a consultant contacts you remotely about the contracted topic.

If the issue is not solved, we refund 50% of the contracted hours. The other half covers analysis, support and consultant booking.

If contracted hours are not enough, you can buy another pack. Unused hours remain as credit for future Expert consulting.

Request refunds via contato@365agent.cloud with the order number and what was not resolved.

Approved refunds are processed via dLocal Go on the original method, usually within 10 business days after approval (bank/card timelines may vary).

Please contact contato@365agent.cloud before opening a card chargeback.